The company is based in Norrköping. The company’s mailing address is Kneippgatan 18.
If you wish to contact us, send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.
Order
When you complete your order, an order confirmation will be sent to your email address. The confirmation contains all details about the products, price, billing, and delivery address.
If there is any mistake in the order confirmation, you should immediately contact us via email at [email protected].
Delivery
Our normal delivery times are 1-3 days for in-stock items. Repairs and other services vary in time, usually 1-3 weeks depending on the type of service. NOTE! Orders placed on weekends are shipped no earlier than the following Monday.
If delivery delays occur (without us notifying you of a longer delivery time), you should contact us at: [email protected].
Prices
All prices in the store are stated in SEK. You can toggle between prices displayed including and excluding 25% VAT on our website.
For businesses with a valid VAT ID, 0% VAT will be charged under the reverse charge mechanism in accordance with Article 44 and 196 of the EU VAT Directive (2006/112/EC). For customers outside the EU, no VAT will be charged. For private individuals within the EU, 25% Swedish VAT will be applied.
We reserve the right to change prices due to supplier price changes, misprints in the price list, or incorrect pricing information, and we reserve the right to adjust the price.
Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product you have ordered.
5.1 When exercising your right of withdrawal:
You must notify us that you regret your purchase. The message should be sent to us at [email protected]. In your message, your name, address, email address, order number, and which products the return applies to should be clearly stated.
You should immediately and no later than within the statutory 14 days after the withdrawal notification return the products to us.
You are responsible for return shipping, delivery, and the condition of the products upon return, so the products should be sent well-packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the decrease in value compared to the product’s original value in the case of used or damaged products.
5.2 Ångerrätten gäller inte vid:
Electronic components and control units (such as ECUs) that have been installed or programmed, as these are considered custom-configured for your vehicle.
Services that have been fully performed, including diagnostics, repairs, or programming of electronic units, where you have explicitly consented to the service starting without the right of withdrawal.
Custom-made or programmed parts specifically tailored for your vehicle or with personalized adjustments.
Software or firmware updates that have been downloaded or installed.
For more about the statutory right of withdrawal, see here.
Complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly delivered upon arrival, we undertake to rectify the error free of charge in accordance with applicable consumer protection legislation.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect is discovered.
6.1 How do you proceed with a complaint?
Any errors and defects should always be reported to [email protected], where you state your name, address, email address, order number, and a description of the error.
If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping for approved complaints.
We reserve the right to deny a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. For complaints, we follow guidelines from the National Board for Consumer Disputes (ARN), see arn.se.
Limitation of Liability
We accept no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays or errors due to circumstances outside the company’s control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or missing delivery from suppliers.
Furthermore, we accept no responsibility for any changes to products or product characteristics that have been changed by the respective supplier and other factors beyond our control.
Product Information
We reserve the right for any printing errors on this website and the final sale of products. We do not guarantee that the images represent the exact appearance of the products, as some color differences may occur depending on the monitor, photo quality, and resolution. We always strive to present the products as accurately as possible.
Information about Cookies
According to the Electronic Communications Act, visitors to a website should be informed of the use of cookies for privacy purposes. The information in the cookie is possible to use to follow a user’s browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority’s website.
Personal Data
By shopping at SPARTS AB, you accept our privacy policy and our processing of your personal data. We care about your personal integrity and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
SPARTS AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers – to adapt marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data? Personal data is any information that can be directly or indirectly attributed to a physical person.
10.2 What data do we store?
To process your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal Basis When making a purchase, your personal data is processed to fulfill the agreement with you. Marketing, promotions, and similar mailings are conducted with your consent.
10.4 What data is shared and with what purpose? 10.4.1 Payment Providers
When making a purchase, information is shared with our payment provider. The information stored includes your first and last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also stored by the payment provider. This information is stored to complete the purchase and to protect the parties against fraud. Our payment providers are Klarna and Stripe.
10.4.2 Shipping Companies To deliver your orders and fulfill our agreement, we need to share specific information with the shipping company. The information shared includes your first and last name and delivery address. Your email address and/or phone number may also be shared with the shipping company for notifications. Our shipping partners are PostNord and UPS.
10.4.3 Newsletter If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
10.5 Right to Access You have the right to request extracts of all information we have about you. Extracts are delivered electronically in a readable format.
10.6 Right to Rectification You have the right to ask us to update incorrect information or complete information that is incomplete.
10.7 Right to be Forgotten You can request at any time that your data be deleted. There are few exceptions to the right to deletion, such as if it must be retained to comply with a legal obligation (for example, under the Accounting Act).
10.8 Data Protection Responsibility SPARTS AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How We Protect Your Personal Data We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely. We use a Swedish platform, Quickbutik, operated by Quickbutik AB based in Helsingborg.
Changes to the Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.
Dispute and Governing Law
If a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes (ARN), see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission’s platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
Svenska
